PLACING YOUR ORDER

Phone and email orders may be placed up until 4pm.

Online orders may be placed up until 11pm.

T: (07) 3899 9414

QLD & NORTHERN RIVERS: orders@finofoods.com.au

NSW: syd.orders@finofoods.com.au

ACT: act.orders@finofoods.com.au

We deliver to the Sydney metropolitan area, South East Queensland, the Northern Rivers region and Canberra most weekdays. All other areas of ACT, New South Wales and Queensland can be serviced by prior arrangement.

CUT OFF TIME

Orders need to be placed by 4pm (via phone/email) or 11pm (via our online portal) for your next delivery day.

If you place an order after these times and require next day delivery, please let us know you are happy to pay the $15 late order fee. As a default, orders placed after 11pm will be scheduled for your next delivery day.

BRISBANE/SYDNey/CANBERRA

We service most of these metropolitan areas with our own trucks and offer free delivery for orders over $200.

A delivery fee of $20 applies to smaller orders.

ALL OTHER AREAS 

Please contact our office for more details on where we can deliver. 

DELIVERY TIMES

We do our best to get your delivery to you as quick as possible but traffic and workloads mean that we cannot guarantee specific delivery times. Please keep this in mind when ordering and ensure you have sufficient supply for service. However, if you do get caught short, please make this clear when ordering and we will do our very best to get goods to you ASAP.

If your business is not open during normal business hours, please make alternative arrangements for the delivery. If no one is at the business to receive the goods, a delivery fee will be charged for each subsequent return delivery attempt. We are unable to avoid deliveries during certain hours, however, we will endeavour to cause minimum disruption during your busy periods.

BACK ORDER POLICY

Back orders remain open until the end of the business week. Please advise your rep if you would like your order to remain on back order until the product is back in stock.

PRODUCT AVAILABILITY

Our products are produced by small artisan producers and as a consequence of seasonality and production schedules, products may be unavailable or in limited supply.

PRODUCT range and PRICE

Please consult our online store for the latest pricing, availability and product details. Any further questions can be raised by contacting our office.

ALTERNATE DELIVERY ADDRESS

If you require goods to be delivered to an alternate address, or if you would like them to be left on site, we will require written permission as well as a suitable place for the goods to be left.

The customer will be responsible for ensuring that items are stored at the correct temperature.

PAYMENT

Payments can be made by electronic funds transfer, cheque, cash or by credit card with our office. Please note there is a 2% credit card fee for Visa & Mastercard and 3% for American Express.

PAYMENT TERMS

If we provide credit, our terms are strictly applicable. If you are experiencing financial difficulties, please contact our accounts team who will be happy to help.

GST

All prices quoted are ex-GST unless specified.