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Terms & Conditions

SPECIAL ORDERS AND PRE ORDERS

For products made to order or harvested to order, your initial order is binding. If your order needs changing we will endeavour to accommodate, but can make no guarantees.

PRODUCT AVAILABILITY

Our products are produced by small artisan producers and as a consequence of seasonality and production schedules, products may be unavailable or of limited supply. If you are concerned about availability of an item you want to list on a menu please do not hesitate to call the office.

PROOF OF DELIVERY

If you require a historic proof of delivery an administration fee of $10 may be charged per request.

REturn POLICY

All returns must be claimed within 24 hours of delivery, no claims will be recognised after this period. All goods to be returned must be stored at the correct temperature and in original packaging. A credit will be issued upon return of goods.

TEMPERATURE CHECK POLICY

We welcome temperature checks on all our goods but will only accept returns when the following procedure is followed:

  1. Temperature must be checked immediately on delivery, in the presence of the driver. All drivers and couriers have been instructed to wait for a temperature check on request. 

  2. If a reading is outside the acceptable range the driver must be notified. Following this a reading of the internal temperature will be taken using a probe thermometer. Any goods spoiled in this process will be returned with the driver and will be credited against the customer’s account. If the reading is still outside the acceptable range, the goods can be returned with the driver and a full credit will be given.

  3. The driver will record the temperature of the goods and the delivery vehicle and the time. A temperature reading for the delivery vehicle will be taken and recorded on the invoice. 

  4. On return of the goods a credit will be issued to the customer, the goods will be disposed of and a corrective action will be raised. 

SUBSTITUTION POLICY

Some artisan products are from time to time out of stock. If this is the case we will endeavour to supply the closest possible substitute. We will attempt to call and notify you, but if the delivery has left prior to contacting you then a substitute may be made. If it is not appropriate to your needs please simply return it to the driver and a full credit will be made to your account. 

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Orders & Deliveries

PLACING YOUR ORDER

Orders may be placed by phone, email or online

1300 890 049 (after hours by recorded message) 

E Brisbane: orders@finofoods.com.au

Sydney: syd.orders@finofoods.com.au

Canberra: act.orders@finofoods.com.au

After hours emergency: ph 1300 890 049

We deliver to the Sydney metropolitan area, South East Queensland, the Northern Rivers region and Canberra most weekdays. All other areas of ACT, New South Wales and Queensland can be serviced by prior arrangement.

CUT OFF TIME

Orders need to be placed by 11pm for your next delivery day. If you place an order after this time and require next day delivery, please let us know you are happy to pay the $15 late order fee. As a default orders placed after 11pm will be scheduled for your next delivery day.

BRISBANE

We service most of the Brisbane metropolitan area with our own trucks and offer free delivery for orders over $150.

Delivery fee of $15 smaller orders.

SYDNEY 

We service most of the Sydney metropolitan area with our own trucks and offer free delivery for orders over $150.

Delivery fee of $15 smaller orders.

Please contact our office for an exact delivery schedule.

AUSTRALIAN CAPITAL TERRORITY

We service most of the Canberra metropolitan area with our own trucks and offer offer free delivery for orders over $150.

Delivery fee of $15 smaller orders.

Please contact our office for an exact delivery schedule.

ALL OTHER AREAS 

Please contact our office for more details on where we can deliver. 

DELIVERY TIMES

We do out best to get your delivery to you as quick as possible but traffic and work loads mean that we cannot guarantee specific delivery times. Please keep this in mind when ordering and ensure you have sufficient supply for that days service. However, if you do get caught short please make this clear when ordering and we will do our very best.

If your business is not open during normal business hours, please make alternative arrangements for the delivery. If no one is at the business to receive the goods a delivery fee will be charged for each subsequent return delivery attempt. We are unable to avoid deliveries during certain hours, however, we will endeavour to cause minimum disruption during your busy periods.

SPECIAL ORDERS

For products made to order or harvested to order, your initial order is binding. If your needs change we will endeavour to accommodate them, but can make no guarantees.

BACK ORDER POLICY

Back orders remain open for two days after which they will be deleted. Let us know if you would like it kept on back order.

PRODUCT AVAILABILITY

Our products are produced by small artisan producers and as a consequence of seasonality and production schedules, products may from time to time be unavailable or of limited supply.

PRODUCT range and PRICE

Please be advised that products and prices are correct at the time of print but are subject to change. Please consult our webstore for up to the minute pricing, availability and product details. Any further questions can be raised by contacting our office.

PAYMENT

Payments can be made by electronic funds transfer, cheque, cash or by credit card with our office. Please note there is a 2% credit card fee for Visa & Master card and 3% for American Express.

PAYMENT TERMS

If we provide credit, our terms are strictly applicable. If you are experiencing financial difficulties please make contact with our accounts team to discuss and we would be more than happy to assist.

GST

All prices quoted are ex GST unless specified.