SPECIAL ORDERS AND PRE ORDERS

For products made to order or harvested to order, your initial order is binding. If your order needs changing we will endeavour to accommodate, but can make no guarantees.

PRODUCT AVAILABILITY

Our products are produced by small artisan producers and as a consequence of seasonality and production schedules, products may be unavailable or in limited supply. If you are concerned about the availability of an item, please do not hesitate to call the office.

SUBSTITUTION POLICY

From time to time, some artisan products are out of stock. If this is the case, we will endeavour to supply the closest possible substitute. If it is not appropriate to your needs, please simply return it to the driver and a full credit will be made to your account. 

PROOF OF DELIVERY

If you require a historic proof of delivery an administration fee of $10 may be charged per request.

REturn POLICY

All returns must be claimed within 24 hours of delivery, no claims will be recognised after this period. All goods to be returned must be stored at the correct temperature and in original packaging. A credit will be issued upon return of goods.

ALTERNATE DELIVERY ADDRESS

If you require goods to be delivered to an alternate address, or if you would like them to be left on site, we will require written permission as well as a suitable place for the goods to be left.

The customer will be responsible for ensuring that items are stored at the correct temperature.

TEMPERATURE CHECK POLICY

We welcome temperature checks on all our goods but will only accept returns when the following procedure is followed:

1. Temperature must be checked immediately on delivery, in the presence of the driver. All drivers and couriers have been instructed to wait for a temperature check on request. 

2. If a reading is outside the acceptable range the driver must be notified. Following this, a reading of the internal temperature will be taken using a probe thermometer. Any goods spoiled in this process will be returned with the driver and will be credited against the customer’s account. If the reading is still outside the acceptable range, the goods can be returned with the driver and a full credit will be given.

3. The driver will record the temperature of the goods, the delivery vehicle and the time. A temperature reading for the delivery vehicle will be taken and recorded on the invoice. 

4. On return of the goods, a credit will be issued to the customer, the goods will be disposed and a corrective action will be raised.

PLACING YOUR ORDER

Phone and email orders may be placed up until 4pm.

Online orders may be placed up until 11pm.

T: (07) 3899 9414

QLD & NORTHERN RIVERS: orders@finofoods.com.au

NSW: syd.orders@finofoods.com.au

ACT: act.orders@finofoods.com.au

We deliver to the Sydney metropolitan area, South East Queensland, the Northern Rivers region and Canberra most weekdays. All other areas of ACT, New South Wales and Queensland can be serviced by prior arrangement.

CUT OFF TIME

Orders need to be placed by 4pm (via phone/email) or 11pm (via our online portal) for your next delivery day.

If you place an order after these times and require next day delivery, please let us know you are happy to pay the $15 late order fee. As a default, orders placed after 11pm will be scheduled for your next delivery day.

BRISBANE/SYDNey/CANBERRA

We service most of these metropolitan areas with our own trucks and offer free delivery for orders over $200.

A delivery fee of $20 applies to smaller orders.

ALL OTHER AREAS 

Please contact our office for more details on where we can deliver. 

DELIVERY TIMES

We do our best to get your delivery to you as quick as possible but traffic and workloads mean that we cannot guarantee specific delivery times. Please keep this in mind when ordering and ensure you have sufficient supply for service. However, if you do get caught short, please make this clear when ordering and we will do our very best to get goods to you ASAP.

If your business is not open during normal business hours, please make alternative arrangements for the delivery. If no one is at the business to receive the goods, a delivery fee will be charged for each subsequent return delivery attempt. We are unable to avoid deliveries during certain hours, however, we will endeavour to cause minimum disruption during your busy periods.

BACK ORDER POLICY

Back orders remain open until the end of the business week. Please advise your rep if you would like your order to remain on back order until the product is back in stock.

PRODUCT AVAILABILITY

Our products are produced by small artisan producers and as a consequence of seasonality and production schedules, products may be unavailable or in limited supply.

PRODUCT range and PRICE

Please consult our online store for the latest pricing, availability and product details. Any further questions can be raised by contacting our office.

ALTERNATE DELIVERY ADDRESS

If you require goods to be delivered to an alternate address, or if you would like them to be left on site, we will require written permission as well as a suitable place for the goods to be left.

The customer will be responsible for ensuring that items are stored at the correct temperature.

PAYMENT

Payments can be made by electronic funds transfer, cheque, cash or by credit card with our office. Please note there is a 2% credit card fee for Visa & Mastercard and 3% for American Express.

PAYMENT TERMS

If we provide credit, our terms are strictly applicable. If you are experiencing financial difficulties, please contact our accounts team who will be happy to help.

GST

All prices quoted are ex-GST unless specified.